Return & exchange request
Every MASKD piece is made to order. We replace a piece in two cases only: it arrived broken, or the size is wrong on you. Start your request here.
You have 3 days
Requests must reach us within 3 days of delivery, with photos. After that we cannot replace a piece, whatever the reason.
When we replace a piece
The piece reached you damaged or broken. Tell us what is wrong and send photos of the damage.
Photo required: the damage, clearly visible.The piece does not sit on you the way the size should. We replace it with the correct size.
Photo required: the piece worn, showing how it sits.What is not covered
We do not replace or refund for any other reason — change of mind, a different print or colour preference, or wear after use. Because we deliver cash on delivery, check your piece at the door before you pay: if it is not what you ordered, hand it back to the courier.
Start your request
Sending your photos
Photos are required, and they come to us on WhatsApp — the form alone is not enough.
- Broken piece: clear photos of the damage.
- Wrong size: a photo of the piece worn, showing how it sits.
Send them with your order number, within 3 days of delivery.